“ I have done direct connection test, NAS can be seen in Network Neighborhood when directly connected. “ I’m running direct connection test, but I can’t see the NAS in Network Neighborhood ”Ĥ.2 If you can see the NAS in direct connection test,but not able to see the NAS after putting the NAS back to original network.Ĥ.2.1 Please try enable Local Master Browser by this guideĤ.2.2 If enabling Local Master Browser doesn’t work, please help to open a ticket by QNAP Service Portal Please help to open a ticket by QNAP Service Portal This method could be used to rule out any network variable that might be interfering with the visibility of your NAS.ģ.On Windows, please find File Explorer > Network ,check if the NAS is in the Computer list.Ĥ.1 If you can ping the NAS and reach QTS web interface by NAS self-assigned IP in direct connection test,but not able to see the NAS in Network Neighborhood ( File explorer > Network). Secured login and multi-factor authenticationġ.On NAS, please check Server name of your NAS by Control Panel > System > General Settings > System Administration,Ģ.Please set up the following direct connection test environment described in the link.Support Milestone Surveillance Platform.NAS Smart Surveillance System Solutions.NDR Solutions against Targeted Ransomware.Software-defined Platform Total Solution. Support Platform9’s Managed OpenStack Solution.Veeam-Ready and Virtualization Certifications.With Linux and ZFS, QuTS hero supports advanced data reduction technologies for further driving down costs and increasing reliablility of SSD (all-flash) storage. QuTS hero is the operating system for high-end and enterprise QNAP NAS models. WIth Linux and ext4, QTS enables reliable storage for everyone with versatile value-added features and apps, such as snapshots, Plex media servers, and easy access of your personal cloud. Orbi Firmware version: V2.1.4. The QNAP Qfinder Pro software cannot find them either. I can ping the them, but I cannot get to the NAS web interface, nor do they show up as SMB shares (like they did before the router switch). QTS is the operating system for entry- and mid-level QNAP NAS. They get assigned IP-adresses and show up as connected wired devices.
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